{"id":29,"date":"2024-02-12T07:25:42","date_gmt":"2024-02-12T07:25:42","guid":{"rendered":"https:\/\/homecycle.point5creative.com.au\/lanecove\/?page_id=29"},"modified":"2025-08-27T13:04:59","modified_gmt":"2025-08-27T03:04:59","slug":"faqs","status":"publish","type":"page","link":"https:\/\/homecycle.com.au\/willoughby\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<style>.kb-row-layout-id29_db1aaf-d2 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id29_db1aaf-d2 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id29_db1aaf-d2 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1400px;margin-left:auto;margin-right:auto;padding-top:64px;padding-right:32px;padding-bottom:64px;padding-left:32px;grid-template-columns:minmax(0, calc(40% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2))) minmax(0, calc(60% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id29_db1aaf-d2 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id29_db1aaf-d2 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id29_db1aaf-d2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id29_db1aaf-d2 alignfull has-background-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column29_d45940-5e > .kt-inside-inner-col{display:flex;}.kadence-column29_d45940-5e > .kt-inside-inner-col,.kadence-column29_d45940-5e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_d45940-5e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_d45940-5e > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column29_d45940-5e > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column29_d45940-5e{align-self:flex-start;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column29_d45940-5e{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column29_d45940-5e > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column29_d45940-5e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_d45940-5e{text-align:center;}.kadence-column29_d45940-5e{position:relative;}@media all and (max-width: 1024px){.kadence-column29_d45940-5e > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column29_d45940-5e > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_d45940-5e inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.kb-image29_a1644f-c8 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image29_a1644f-c8 size-large image-is-svg\"><img loading=\"lazy\" decoding=\"async\" width=\"496\" height=\"359\" src=\"https:\/\/homecycle.com.au\/willoughby\/wp-content\/uploads\/sites\/6\/2025\/08\/WC_FAQs.svg\" alt=\"WC_HomeCycle FAQs\" class=\"kb-img wp-image-347\"\/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column29_e5a375-a0 > .kt-inside-inner-col,.kadence-column29_e5a375-a0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_e5a375-a0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_e5a375-a0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column29_e5a375-a0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_e5a375-a0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_e5a375-a0{position:relative;}@media all and (max-width: 1024px){.kadence-column29_e5a375-a0 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column29_e5a375-a0 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_e5a375-a0 inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading29_acf87b-fb, .wp-block-kadence-advancedheading.kt-adv-heading29_acf87b-fb[data-kb-block=\"kb-adv-heading29_acf87b-fb\"]{margin-left:0px;font-size:26px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading29_acf87b-fb mark, .wp-block-kadence-advancedheading.kt-adv-heading29_acf87b-fb[data-kb-block=\"kb-adv-heading29_acf87b-fb\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading29_acf87b-fb mt-0 text-3xl wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading29_acf87b-fb\">About the service<\/h2>\n\n\n<style>.kt-accordion-id29_2d2d98-7b .kt-accordion-panel-inner{border-top:0px solid #000000;border-right:0px solid #000000;border-bottom:1px solid #000000;border-left:0px solid #000000;padding-top:0rem;padding-right:0rem;padding-bottom:0rem;padding-left:0rem;}.kt-accordion-id29_2d2d98-7b .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top-color:#000000;border-top-style:solid;border-right-color:#000000;border-right-style:solid;border-bottom:1px solid #000000;border-left-color:#000000;border-left-style:solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:rgba(0,0,0,0);font-size:18px;line-height:24px;font-weight:bold;color:#000000;padding-top:1.25rem;padding-right:0rem;padding-bottom:1.25rem;padding-left:0rem;}.kt-accordion-wrap.kt-accordion-id29_2d2d98-7b > .kt-accordion-inner-wrap > .kt-accordion-pane > .kt-accordion-header-wrap{margin-top:1px;}.single-content .wp-block-kadence-pane>h2:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h3:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h4:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h5:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h6:first-child{margin-top:1px;}.kt-accordion-id29_2d2d98-7b:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id29_2d2d98-7b:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-icon-trigger:before{background:#000000;}.kt-accordion-id29_2d2d98-7b:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#000000;}.kt-accordion-id29_2d2d98-7b:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id29_2d2d98-7b:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:rgba(0,0,0,0);}.kt-accordion-id29_2d2d98-7b .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id29_2d2d98-7b .kt-accordion-header-wrap .kt-blocks-accordion-header:focus{border-bottom:1px solid ;}.kt-accordion-id29_2d2d98-7b .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{color:#000000;background:rgba(0,0,0,0);border-top-color:rgba(0,0,0,0);border-top-style:solid;border-right-color:rgba(0,0,0,0);border-right-style:solid;border-bottom:1px solid rgba(0,0,0,0);border-left-color:rgba(0,0,0,0);border-left-style:solid;}.kt-accordion-id29_2d2d98-7b:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id29_2d2d98-7b:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#000000;}.kt-accordion-id29_2d2d98-7b:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#000000;}.kt-accordion-id29_2d2d98-7b:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id29_2d2d98-7b:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:rgba(0,0,0,0);}@media all and (max-width: 1024px){.kt-accordion-id29_2d2d98-7b .kt-accordion-panel-inner{border-top:0px solid #000000;border-right:0px solid #000000;border-bottom:1px solid #000000;border-left:0px solid #000000;}}@media all and (max-width: 1024px){.kt-accordion-id29_2d2d98-7b .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top-color:#000000;border-top-style:solid;border-right-color:#000000;border-right-style:solid;border-bottom:1px solid #000000;border-left-color:#000000;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id29_2d2d98-7b .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id29_2d2d98-7b .kt-accordion-header-wrap .kt-blocks-accordion-header:focus{border-bottom:1px solid ;}}@media all and (max-width: 1024px){.kt-accordion-id29_2d2d98-7b .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:rgba(0,0,0,0);border-top-style:solid;border-right-color:rgba(0,0,0,0);border-right-style:solid;border-bottom:1px solid rgba(0,0,0,0);border-left-color:rgba(0,0,0,0);border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id29_2d2d98-7b .kt-accordion-panel-inner{border-top:0px solid #000000;border-right:0px solid #000000;border-bottom:1px solid #000000;border-left:0px solid #000000;}.kt-accordion-id29_2d2d98-7b .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top-color:#000000;border-top-style:solid;border-right-color:#000000;border-right-style:solid;border-bottom:1px solid #000000;border-left-color:#000000;border-left-style:solid;}.kt-accordion-id29_2d2d98-7b .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id29_2d2d98-7b .kt-accordion-header-wrap .kt-blocks-accordion-header:focus{border-bottom:1px solid ;}.kt-accordion-id29_2d2d98-7b .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:rgba(0,0,0,0);border-top-style:solid;border-right-color:rgba(0,0,0,0);border-right-style:solid;border-bottom:1px solid rgba(0,0,0,0);border-left-color:rgba(0,0,0,0);border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone border-t border-black\"><div class=\"kt-accordion-wrap kt-accordion-id29_2d2d98-7b kt-accordion-has-21-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-20 kt-pane29_60841e-bd\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong><strong><strong>Who is SCRgroup?<\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>SCRgroup is contracted by Willoughby City Council to run the HomeCycle service. SCRgroup is an Australian BCorp certified re-use and recycling company. It is Australia\u2019s largest collector of clothing and textiles for the purpose of re-use first. HomeCycle was launched in 2022 to support Councils collect clothing and textiles and other tricky to re-use or recycle items from their residents\u2019 doorsteps.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane29_14cae2-a5\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What is the HomeCycle service?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>HomeCycle is a free and easy way for Willoughby City Council residents to recycle and repurpose items that don\u2019t belong in household bins. Using this service will help divert materials from landfill and support charities and relief organisations.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-21 kt-pane29_e41bb1-a0\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong>Who can use the HomeCycle service?<\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Residents who live in the&nbsp;Willoughby City Council Local Government Area. We do not accept items from commercial operators or businesses.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-17 kt-pane29_d23fa3-a1\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong>How does HomeCycle work?<\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol style=\"list-style-type:1\" class=\"wp-block-list\">\n<li>Check what <a href=\"https:\/\/homecycle.com.au\/willoughby\/how-it-works\/#what-we-collect\">items can be collected<\/a>.<\/li>\n\n\n\n<li><a href=\"https:\/\/homecycle.com.au\/willoughby\/booking\/\"><strong>Book your HomeCycle Collection<\/strong><\/a> or call <a href=\"tel:(02) 9598 8122\"><a href=\"tel:(02) 9469 6665\">(02) 9598 8122<\/a><\/a> (a minimum of three bags or boxes applies per booking).<\/li>\n\n\n\n<li><a href=\"#how-to-pack-my-items\"><strong>Prepare your items for collection<\/strong><\/a><\/li>\n\n\n\n<li>Leave items in a safe and accessible spot near your front door by 7:00am on your collection day. A SMS reminder will be sent the day before your booked collection.<\/li>\n\n\n\n<li>Please ensure no other items are left by your front door to prevent them being collected by mistake.<\/li>\n\n\n\n<li>A SMS notification that the driver is on the way will be sent.<\/li>\n\n\n\n<li>Your items will be collected on your booked collection day and a SMS notification will be sent once items are collected.<\/li>\n\n\n\n<li>The driver will leave your reusable bags where you left them \u2013 don\u2019t forget to retrieve them.&nbsp;Thinner plastic reusable bags will be taken and recycled.<\/li>\n\n\n\n<li>Your preloved items are collected and sorted by our friendly team members and processed by various local service providers, contributing towards a circular economy. <a href=\"#how-are-your-items-recycled\">Find out more<\/a> about what happens to your items.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-18 kt-pane29_61073e-3c\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong><strong><strong>How often can I use the service?<\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Households are limited to one booking every month, however wait times between bookings will be dependent on demand.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-19 kt-pane29_ccca1e-0b\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong>Is the HomeCycle service the same as a kerbside waste clean-up collection?<\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>No, the HomeCycle service is for small items that are tricky to recycle and goods that are in reusable condition for donation. The Council kerbside bulky waste clean-up collection service is for large items like broken furniture and damaged items, unusable timber and bed frames, used floor coverings, broken small appliances.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading29_501951-56, .wp-block-kadence-advancedheading.kt-adv-heading29_501951-56[data-kb-block=\"kb-adv-heading29_501951-56\"]{margin-left:0px;font-size:26px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading29_501951-56 mark, .wp-block-kadence-advancedheading.kt-adv-heading29_501951-56[data-kb-block=\"kb-adv-heading29_501951-56\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading29_501951-56 mt-8 text-3xl wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading29_501951-56\">Items we accept<\/h2>\n\n\n<style>.kt-accordion-id29_2fe92f-6f .kt-accordion-panel-inner{border-top:0px solid #000000;border-right:0px solid #000000;border-bottom:1px solid #000000;border-left:0px solid #000000;padding-top:0rem;padding-right:0rem;padding-bottom:0rem;padding-left:0rem;}.kt-accordion-id29_2fe92f-6f .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top-color:#000000;border-top-style:solid;border-right-color:#000000;border-right-style:solid;border-bottom:1px solid #000000;border-left-color:#000000;border-left-style:solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:rgba(0,0,0,0);font-size:18px;line-height:24px;font-weight:bold;color:#000000;padding-top:1.25rem;padding-right:0rem;padding-bottom:1.25rem;padding-left:0rem;}.kt-accordion-wrap.kt-accordion-id29_2fe92f-6f > .kt-accordion-inner-wrap > .kt-accordion-pane > .kt-accordion-header-wrap{margin-top:1px;}.single-content .wp-block-kadence-pane>h2:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h3:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h4:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h5:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h6:first-child{margin-top:1px;}.kt-accordion-id29_2fe92f-6f:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id29_2fe92f-6f:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-icon-trigger:before{background:#000000;}.kt-accordion-id29_2fe92f-6f:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#000000;}.kt-accordion-id29_2fe92f-6f:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id29_2fe92f-6f:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:rgba(0,0,0,0);}.kt-accordion-id29_2fe92f-6f .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id29_2fe92f-6f .kt-accordion-header-wrap .kt-blocks-accordion-header:focus{border-bottom:1px solid ;}.kt-accordion-id29_2fe92f-6f .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{color:#000000;background:rgba(0,0,0,0);border-top-color:rgba(0,0,0,0);border-top-style:solid;border-right-color:rgba(0,0,0,0);border-right-style:solid;border-bottom:1px solid rgba(0,0,0,0);border-left-color:rgba(0,0,0,0);border-left-style:solid;}.kt-accordion-id29_2fe92f-6f:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id29_2fe92f-6f:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#000000;}.kt-accordion-id29_2fe92f-6f:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#000000;}.kt-accordion-id29_2fe92f-6f:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id29_2fe92f-6f:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:rgba(0,0,0,0);}@media all and (max-width: 1024px){.kt-accordion-id29_2fe92f-6f .kt-accordion-panel-inner{border-top:0px solid #000000;border-right:0px solid #000000;border-bottom:1px solid #000000;border-left:0px solid #000000;}}@media all and (max-width: 1024px){.kt-accordion-id29_2fe92f-6f .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top-color:#000000;border-top-style:solid;border-right-color:#000000;border-right-style:solid;border-bottom:1px solid #000000;border-left-color:#000000;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id29_2fe92f-6f .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id29_2fe92f-6f .kt-accordion-header-wrap .kt-blocks-accordion-header:focus{border-bottom:1px solid ;}}@media all and (max-width: 1024px){.kt-accordion-id29_2fe92f-6f .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:rgba(0,0,0,0);border-top-style:solid;border-right-color:rgba(0,0,0,0);border-right-style:solid;border-bottom:1px solid rgba(0,0,0,0);border-left-color:rgba(0,0,0,0);border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id29_2fe92f-6f .kt-accordion-panel-inner{border-top:0px solid #000000;border-right:0px solid #000000;border-bottom:1px solid #000000;border-left:0px solid #000000;}.kt-accordion-id29_2fe92f-6f .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top-color:#000000;border-top-style:solid;border-right-color:#000000;border-right-style:solid;border-bottom:1px solid #000000;border-left-color:#000000;border-left-style:solid;}.kt-accordion-id29_2fe92f-6f .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id29_2fe92f-6f .kt-accordion-header-wrap .kt-blocks-accordion-header:focus{border-bottom:1px solid ;}.kt-accordion-id29_2fe92f-6f .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:rgba(0,0,0,0);border-top-style:solid;border-right-color:rgba(0,0,0,0);border-right-style:solid;border-bottom:1px solid rgba(0,0,0,0);border-left-color:rgba(0,0,0,0);border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone border-t border-black\"><div class=\"kt-accordion-wrap kt-accordion-id29_2fe92f-6f kt-accordion-has-15-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-15 kt-pane29_75f6ce-90\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>What items are accepted?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Find out what items are <a href=\"\/willoughby\/how-it-works\/#what-we-collect\">accepted<\/a> or <a href=\"\/willoughby\/how-it-works\/#what-we-collect\">not accepted<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-14 kt-pane29_e0a4f9-1f\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do you accept worn and torn clothing?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Worn and torn clothing and textiles are accepted. Underwear, swimwear and socks are not accepted.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane29_d42214-a0\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Are large furniture items accepted?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>No, this service is for small items that fit into a reusable shopping bag or box only. Visit Councils website to find out about <a href=\"https:\/\/www.willoughby.nsw.gov.au\/Residents\/Waste-and-recycling\/Kerbside-bulky-waste-clean-up-collections\">Council Kebside Bulky Waste Clean-up Collections<\/a><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading29_efae71-fa, .wp-block-kadence-advancedheading.kt-adv-heading29_efae71-fa[data-kb-block=\"kb-adv-heading29_efae71-fa\"]{margin-left:0px;font-size:26px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading29_efae71-fa mark, .wp-block-kadence-advancedheading.kt-adv-heading29_efae71-fa[data-kb-block=\"kb-adv-heading29_efae71-fa\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading29_efae71-fa mt-8 text-3xl wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading29_efae71-fa\">Bookings and collections<\/h2>\n\n\n<style>.kt-accordion-id29_fb9a16-70 .kt-accordion-panel-inner{border-top:0px solid #000000;border-right:0px solid #000000;border-bottom:1px solid #000000;border-left:0px solid #000000;padding-top:0rem;padding-right:0rem;padding-bottom:0rem;padding-left:0rem;}.kt-accordion-id29_fb9a16-70 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top-color:#000000;border-top-style:solid;border-right-color:#000000;border-right-style:solid;border-bottom:1px solid #000000;border-left-color:#000000;border-left-style:solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:rgba(0,0,0,0);font-size:18px;line-height:24px;font-weight:bold;color:#000000;padding-top:1.25rem;padding-right:0rem;padding-bottom:1.25rem;padding-left:0rem;}.kt-accordion-wrap.kt-accordion-id29_fb9a16-70 > .kt-accordion-inner-wrap > .kt-accordion-pane > .kt-accordion-header-wrap{margin-top:1px;}.single-content .wp-block-kadence-pane>h2:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h3:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h4:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h5:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h6:first-child{margin-top:1px;}.kt-accordion-id29_fb9a16-70:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id29_fb9a16-70:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-icon-trigger:before{background:#000000;}.kt-accordion-id29_fb9a16-70:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#000000;}.kt-accordion-id29_fb9a16-70:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id29_fb9a16-70:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:rgba(0,0,0,0);}.kt-accordion-id29_fb9a16-70 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id29_fb9a16-70 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus{border-bottom:1px solid ;}.kt-accordion-id29_fb9a16-70 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{color:#000000;background:rgba(0,0,0,0);border-top-color:rgba(0,0,0,0);border-top-style:solid;border-right-color:rgba(0,0,0,0);border-right-style:solid;border-bottom:1px solid rgba(0,0,0,0);border-left-color:rgba(0,0,0,0);border-left-style:solid;}.kt-accordion-id29_fb9a16-70:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id29_fb9a16-70:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#000000;}.kt-accordion-id29_fb9a16-70:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#000000;}.kt-accordion-id29_fb9a16-70:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id29_fb9a16-70:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:rgba(0,0,0,0);}@media all and (max-width: 1024px){.kt-accordion-id29_fb9a16-70 .kt-accordion-panel-inner{border-top:0px solid #000000;border-right:0px solid #000000;border-bottom:1px solid #000000;border-left:0px solid #000000;}}@media all and (max-width: 1024px){.kt-accordion-id29_fb9a16-70 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top-color:#000000;border-top-style:solid;border-right-color:#000000;border-right-style:solid;border-bottom:1px solid #000000;border-left-color:#000000;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id29_fb9a16-70 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id29_fb9a16-70 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus{border-bottom:1px solid ;}}@media all and (max-width: 1024px){.kt-accordion-id29_fb9a16-70 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:rgba(0,0,0,0);border-top-style:solid;border-right-color:rgba(0,0,0,0);border-right-style:solid;border-bottom:1px solid rgba(0,0,0,0);border-left-color:rgba(0,0,0,0);border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id29_fb9a16-70 .kt-accordion-panel-inner{border-top:0px solid #000000;border-right:0px solid #000000;border-bottom:1px solid #000000;border-left:0px solid #000000;}.kt-accordion-id29_fb9a16-70 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top-color:#000000;border-top-style:solid;border-right-color:#000000;border-right-style:solid;border-bottom:1px solid #000000;border-left-color:#000000;border-left-style:solid;}.kt-accordion-id29_fb9a16-70 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id29_fb9a16-70 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus{border-bottom:1px solid ;}.kt-accordion-id29_fb9a16-70 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:rgba(0,0,0,0);border-top-style:solid;border-right-color:rgba(0,0,0,0);border-right-style:solid;border-bottom:1px solid rgba(0,0,0,0);border-left-color:rgba(0,0,0,0);border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone border-t border-black\"><div class=\"kt-accordion-wrap kt-accordion-id29_fb9a16-70 kt-accordion-has-23-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane29_0dfb6b-93\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>How do I book a collection?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><a href=\"https:\/\/homecycle.com.au\/willoughby\/booking\/\">Book a HomeCycle collection<\/a> online or call <a href=\"tel:(02) 9598 8122\"><a href=\"tel:(02) 9469 6665\">(02) 9598 8122<\/a><\/a>. If you need to change or cancel your booking, log into your account or call SCRgroup on <a href=\"tel:(02) 9598 8122\"><a href=\"tel:(02) 9469 6665\">(02) 9598 8122<\/a><\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-17 kt-pane29_2cf3b8-a4\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong><strong><strong><strong>How many items can I put out for my collection?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Each booked collection must have a minimum of three bags (or equivalent sized boxes). Please ensure your items can be lifted by one person. There is no limit to the number of bags you can put out for collection.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-16 kt-pane29_1fe213-10\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong><strong><strong>Why is there a minimum of three bags or boxes per collection?<\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>A minimum of three bags streamlines our collection process and contributes significantly to environmental sustainability. More bags per collection means reduced transportation and a lower overall carbon footprint.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-22 kt-pane29_0a8f8d-5c\" id=\"how-to-pack-my-items\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong><strong><strong><strong>How do I prepare my items ready for collection?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Please box or bag your items into separate categories, as they go to different places:<\/p>\n\n\n\n<ol style=\"list-style-type:1\" class=\"wp-block-list mt-0\">\n<li>Clothing, manchester, shoes and fashion accessories (please no wet clothing, pillows or doonas)<\/li>\n\n\n\n<li>Small reusable homewares\/ kitchenware \/ toys (batteries removed)<\/li>\n\n\n\n<li>Small household appliances, electronic waste (batteries removed)<\/li>\n\n\n\n<li>Soft plastics (bag in bag)<\/li>\n\n\n\n<li>Problem waste (small household batteries, smoke detectors, light globes, fluorescent tubes, sealed paint tins, mobile phones and x-rays. Note: Please place batteries into their own clear, sealed, soft plastic bags for safety.<\/li>\n\n\n\n<li>Cardboard (please break down cardboard over 1m2 in size, polystyrene and tape removed, flat packed \u2013 must fit in a van, no commercial quantities).<\/li>\n<\/ol>\n\n\n\n<p>Write a note \u201cHomeCycle\u201d and attach it to the bags so your neighbours know it\u2019s being collected.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-14 kt-pane29_c230f2-81\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong>How do I change or cancel my booking?<\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you need to change or cancel your booking log into your account or call SCRgroup on <a href=\"tel:(02) 9598 8122\"><\/a><a href=\"tel:(02) 9469 6665\">(02) 9598 8122<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-15 kt-pane29_ecbacb-72\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong><strong>I had an issue with my collection<\/strong><\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Sorry to hear you\u2019ve had an issue with your collection.<\/p>\n\n\n\n<p>If items were left behind, it is likely they are not accepted in the HomeCycle service.<\/p>\n\n\n\n<p>If your collection was missed, please contact SCRgroup on&nbsp;<a href=\"mailto:info@homecycle.com.au\">info@homecycle.com.au<\/a>&nbsp;or call&nbsp;<a href=\"tel:(02) 9598 8122\"><\/a><a href=\"tel:(02) 9469 6665\">(02) 9598 8122<\/a> <a href=\"tel:(02)%209066%205834\"><\/a>to reschedule your booking.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-23 kt-pane29_1f5ea8-8c\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong><strong>I forgot to present my items<\/strong><\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you did not present items for collection, please re-book your collection by logging into your account. Please note that multiple non-presentations may result in the suspension of the service.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-18 kt-pane29_965f0a-41\" id=\"how-are-your-items-recycled\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong><strong><strong><strong><strong><strong>How are my items recycled and repurposed?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li><strong>Clothing, linen, bric-a-brac &amp; toys<\/strong> in good condition are donated to charity or reused in communities that need them.<\/li>\n\n\n\n<li><strong>Unwearable clothing <\/strong>is repurposed into wiper rag servicing the industrial sector.<\/li>\n\n\n\n<li><strong>Electronics<\/strong>&nbsp;are sorted and broken down into various materials for recycling.&nbsp;<strong>Batteries<\/strong>&nbsp;can be recycled into new ones.&nbsp;<strong>Mobile phone<\/strong>&nbsp;components&nbsp;can be used to make new technology, reducing the need for the mining of raw materials.<\/li>\n\n\n\n<li><strong>Problem wastes<\/strong> are sorted at the Community Recycling Centre and provided to local service providers for processing.<\/li>\n\n\n\n<li><strong>X-rays<\/strong>&nbsp;have the silver removed and turned into new silver products, like jewellery, and the remaining film is added to road-base bitumen.<\/li>\n\n\n\n<li><strong>Soft plastics<\/strong> are shredded, chemically treated and processed into re-usable oil and carbon ash.<\/li>\n\n\n\n<li><strong>Cardboard<\/strong> is recycled to be used in the re-manufacturing of new products.<\/li>\n<\/ol>\n\n\n\n<p>Thank you for recycling your unwanted household items and diverting waste from landfill!<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>About the service Items we accept Bookings and collections<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - 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