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Frequently Asked Questions

Everything you need to know about the Whitehorse City Council HomeCycle program

Whitehorse Council has partnered up with SCRgroup to deliver the HomeCycle program to the Whitehorse community.

HomeCycle is a free bookable service that gives residents the opportunity to donate reusable goods without leaving the comfort of their home. Donating items via this service will help divert waste from landfill and support local charities and relief organisations.

HomeCycle is a free at-home service, where Whitehorse residents can donate reusable household items in good condition.

Step 1 – Book a collection using this website by clicking ‘Book your HomeCycle Collection’, or over the phone by calling (03) 9386 8702

Step 2Only place accepted items out. Leave items outside in a safe and accessible spot near your front door the night before your collection day

Step 3 – The accepted items will be collected on your booked collection day and a SMS notification will be sent once items are collected.

Separate items into the following categories and place them in a bag or cardboard box beside your front door in a safe and accessible spot the night before your collection day.

  • Clothing, shoes and fashion accessories 
  • Small homewares
  • Small electronic items 
  • Bulkier items placed separately to the side

Items collected through the HomeCycle program are donated to local charities and relief organisations or distributed for re-use through SCRgroup’s global network of communities that need them most.

Eastern Emergency Relief Network

  • Small furniture
  • Electrical items
  • Small homewares
  • Coffee tables
  • Dining sets
  • White goods
  • Students desks & chairs
  • Bedside tables & tallboys 
  • Electrical items

Big Group Hug

  • All baby items

Brainwave Australia

  • All bikes

SCRgroup

  • Clothing
  • Shoes
  • Fashion accessories
  • Musical instruments
  • Hard toys 

SCRgroup is a registered Australian company, that work with charities and social enterprises to provide various collection and recycling programs. 

Residents can book using this website by clicking ‘Book your HomeCycle Collection, or over the phone by calling (03) 9386 8702, and select from designated collection days in your area.

Please put your items outside your front door the night before your booked collection day.

You can put as many items out as you can fit into an area no larger than 2 cubic metres.

This current program is limited to one pick-up per household.

We collect items from up to 15 residential homes every Wednesday week starting 7 August until 6 November.

We collect small items including coffee tables, student desks & chairs, tallboys and bedside tables. We also collect 2-seater couches (max.), armchairs and dining table settings (up to six chairs). Check out all items we do and do not collect here.

No. HomeCycle is a service that allows Whitehorse residents the opportunity to donate household items in good condition. Hard waste is collects a range of unrepairable household items and garden waste. Find out more about hard waste visit https://www.whitehorse.vic.gov.au/waste-environment/rubbish-recycling/hard-waste.